FAQ
What happens if I receive damaged, missing, or incorrect items?
If you receive damaged, missing, or incorrect items, please contact us immediately. We will work to resolve the issue and provide you with further instructions on returning or replacing the items.
Can I cancel or make changes to an order I placed?
Our in-house warehouse team processes orders promptly, making it challenging to modify orders once placed. Intercepting orders for cancellations, changes, or merging for combined shipping may not be possible. Shipping fees are non-refundable. Unwanted items can be returned following our Returns FAQs for a refund. For further assistance, please contact us at contact@treebletoys.com or during our opening hours.
Do you offer free shipping?
We occasionally offer free shipping promotions. Keep an eye on our website for any ongoing free shipping offers
When will my order be delivered?
Delivery times may vary based on your location and the shipping method chosen during checkout. You can track the status of your order using the provided tracking information
What Age Range Are Your Toys Suitable For?
Our toys cater to a wide range of ages, from infants to teenagers. We carefully curate our selection to ensure there's something for every developmental stage and interest.
Will I receive tracking info?
Yes, you will receive a confirmation email with tracking information once your order has been shipped. This will allow you to track your order's progress and estimated delivery date.
Can I Return Or Exchange A Toy If It's Not Suitable?
We want you to be completely satisfied with your purchase, so yes, we offer hassle-free returns and exchanges if a toy isn't suitable for any reason.
How do I care for my products?
Our beautifully handcrafted wooden toys are made from the best quality solid wood. It has a smooth finish and is safe for little hands to play with. Our toys are handmade and will naturally have variations and small imperfections. We think it only adds to the charm and makes each product unique.
For cleaning and care please wipe it with a damp cloth and air dry. Suitable for children over 3 years of age. Adult supervision is recommended when the child is playing with the toys.
If you have any questions about caring for a specific item, feel free to contact us at contact@treebletoys.com, and our team will be happy to assist you.